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Optus Opening Times


08:00AM - 07:00PM


09:00AM - 05:00PM


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Optus Limited is the second largest telecommunications company in Australia. It is a wholly owned subsidiary of SingTel since 2001. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.

Features Services Optus Provides
It provides services both directly to end users and also acts as a wholesaler to other service providers such as Telstra and Amaysim. Through its Optus ‘Yes’ brand, it provides broadband and wireless internet services. Details on services can be found at Optus Phone Number. Other wholesale services include Satellite and 4G Mobile. To provide services, Optus mostly owns and operates its own network infrastructure, and also uses the wholesale services of the National Broadband Network and Telstra.

Optus australia phone number

Optus Phone Number & Contacts
Optus has got several mediums of receiving queries/ payments/ billing and account inquiries for their customers. Forgetting basic information on their official website- However, if you are looking for the direct contact number of Optus, you can directly call their customer service hotline Optus phone number- 1300 760 016. And if you have a problem in the NBN connection provided by Optus, you can call 1300 300 427. These contacts are accessible for callers from Australia only. If you want to call them for general and billing request from overseas, visit Also, you can find and contact them on the Google+ profile of the company. Other social media accounts managed by them are- Twitter Profile, LinkedIn account, and YouTube Channel.

Remember Before Contacting Optus Phone Number
For contacting the Optus phone number directly, maintain the local service hours of Optus. The customer service centre is available to local and international callers for 8 am- 7 pm of Monday to Friday and 9 am- 5 pm of Saturday. For other inquiries like making a payment, pending field service connection or appointment, technical support or mobile coverage utilities, the available time period is same. If you have got questions about the services, complain or compliments, the best option for you will be to contact via their live chat service on the official website, Facebook or Twitter. Also, for help from Optus community, you can visit My Optus Community which can be found in their website.
Note: Calls from Calls from a Roaming Optus Mobile Phone to these numbers are free.

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  1. julie parsonson


    1. Raylene murdock

      Trying to get in touch with Optus FORGET IT tried Optus app will not regonise my user name / password I have been using since I got it no number in bill to call them any more so how in the hell do I reach them ??????????????????????
      Need to do an extenti on on my bill before due date IMPOSSIBLE

  2. Robert Clark

    rediculous trying to talk to someone at Optus this is a absolute JOKE!!!!

  3. Gloria Vanes

    App is useless. Says my mobile broadband account number doesn’t exist yet they say I owe money but they’ve been sending bills to wrong email address. The Optus lady, Dianne said she’d reconnected my internet. That was at approx 12.30 lunchtime. It’s 7pm now and no internet. Can’t call as they close at 7pm.Used to be 24hrs now a limited contact time. In this day and age it’s bloody ridiculous. I thought I’d try technical support. Guess what? Same hours as customer service. Had it up to here with Optus. My mobile contract ends in November and I’m going to Dodo. Think I’ll buy a punching bag, put the Optus logo on it and punch the hell out of it

  4. Jenny

    No phone number on bill .. can’t contact Optus on Sunday ..

    1. Denise Gherardin

      Can’t contact them any day

  5. John N

    Too hard trying to talk to Optus re by disconnected phone , recorded messages only!

    Problem solved, am switching to Telstra along with my wifes phone and the other 7 phones in my Real Estate office.
    Good by Optus

    John N

  6. Wayne Jennings

    Could you please send me the email address that I can send you suspicious emails.

  7. William Ivers

    I cannot access emails since reinstalling after windows update. I have forgotten my password to connect to Optus emails.Could get no sense from the 133937 number.
    I am not a typist and chat line disconnects before I can input my problem.

  8. Kathryn Armstrong

    They have sent details that I need to an email address that I can’t access because of computer issues Way to go Optus Useless

  9. Sharon gilbert

    How do I contact u to set up prepaid activation

  10. r s williams

    appalling service could not navigate or speak to person

  11. Kerrieanne Wilkinson

    Cannot contact a person for number change how bloody ridiculous.

  12. Kerrieanne Wilkinson

    No customers service with real person not good enough changing carrier

  13. Geraldine O'Flynn

    Tried several times to discuss $49 credit I have with Optus to use as payment for prepaid. No option to do this on any app or website. No way to speak with anyone about situation. The machine wins!

  14. David wei

    Optus is a joke and we will not be getting Optus mobiles when our current contracts expire in two months. Have spent over ten hours trying unsuccessfully to get them to unlock an old iPhone so it can be used as a pre paid and was shuffled from phone to Optus shop back home and then asked to visit the shop again. Optus ,ale Telstra look brilliant!

  15. Mario

    OPTUS changed i have concern about my internet speed,it goes so slow as in dialup but i m not able to contact any customer care ,I find my home phone number changed with not NOTICE and they cannot explain who changed

  16. Margaret Soto-Olivo

    been trying to get connected, Optus a unche of crap tried for days after days.;

  17. Vesna

    Very disappointed with Optus try to call nobody knows what to do what happened to old Optus service very very disappointed l can’t wait to finish my contracts with them

  18. Denise Gherardin

    Why can I not speak to a real person instead of pressing numbers. Have been with Optus since mobiles started not looking good at end of contract

  19. M

    Disgusted in service and help provide. You get tbe run around. O phone for nearly 2 hrs still no real help. Disappointing for how are elderly to get assistance and support.

  20. Mohammed Khan

    The biggest arsehole of a company I have ever dealt with.

  21. Barbara

    Optus is a bunch of lemons. Give us sour taste with service and communication both appalling. Hate optus…

  22. Shekar

    It’s rubbish service i have tried to call customer care 15 times and i still didn’t get to talk to anyone maybe i should go back to using a different company.

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