FAQ

Calls are recorded in real-time and securely stored in the MY SERVICE LINES cloud or your on-premise call logger. Customizable whitelists can be created to exclude numbers from recording. Roaming is fully supported so calls made or received from any country are recorded.

Recordings are securely stored in the MY SERVICE LINES cloud for 1 week as standard. Storage periods are customizable so you can keep recordings as long as is required.

Access recordings in multiple ways immediately after the call is completed. The secure MY SERVICE LINES web portal enables recording access at any time. Recordings can be emailed, ideal for sales or service note-taking or hands-free car conversations. For CRM users mobile recordings can be automatically attached to contacts and accessed via CRM.

Mobile Voice Record operates on the mobile network, not the device so there are no software or apps to download and install. The service is compatible with all standard mobile phones. There is no need to change your phone, just call through our service and you are all set to go.