Air Serbia customer service contact phone number

Air Serbia customer service

Air Serbia customer service Phone Number

Call Air Serbia customer service faster with mysesrviceline.

Popular customer problems and how to solve them:

How do I cancel my Air Serbia flight?

By dialing our Contact Center on + 1 (718) 7258642 (for calls from the U.S), + 1 (888) 3909847 (toll-free number for U.S. customers requiring special assistance), +381 11 311 2 123 (for calls abroad) or 0800 111 528 (for calls from Serbia) By writing an e-mail to refunds.us@airserbia.com.

Is Air Serbia a good airline?

Air Serbia is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.

Can an air ticket be refunded?

Are Plane Tickets Refundable? The short answer is yes, though each airline can implement a different policy for refunding airfare. Most airlines offer a choice between refundable and non-refundable airline tickets—something a lot of us tend to skip over or overlook altogether.

How many planes does Air Serbia have?

Air Serbia is developing a modern, economical fleet, currently consisting of one wide-body, 12 narrow-body, and five turboprop aircraft.

Do I need a Covid test to enter Serbia?

Entry and Exit Requirements

Starting December 20, 2020, the Government of Serbia is reporting that foreigners seeking to enter Serbia, U.S. citizens included, will need to provide a negative PCR test, not older than 48 hours.

Does Air Serbia serve food?

Air Serbia meals are no longer complimentary on short and medium-haul flights, however, the airline will offer complimentary water and snacks on all flights.

Air Serbia customer service

Air Serbia is the flag carrier of Serbia. The company’s headquarters is located in Belgrade, Serbia, and its main hub is Belgrade Nikola Tesla Airport. The airline was formerly known as Jat Airways until it was renamed and rebranded in 2013.

Air Serbia originated in 1927 when the first Serbian company for civil air transport Aeroput was formed. 1927 was also the year the nation’s capital Belgrade became the hub of its operations, with the inauguration of an international airport. Aeroput became the flag carrier of the Kingdom of Yugoslavia and, by the opening of numerous airfields throughout the country, significantly improved connections between the different regions.

Besides providing passenger, mail and cargo service to its domestic destinations, Aeroput inaugurated its first regular scheduled international route Belgrade–Zagreb–Graz–Vienna in 1929. During the 1930s, it expanded by opening new routes to other destinations in Austria, Czechoslovakia, Hungary, Romania, Bulgaria, Greece, Turkey, Albania, and Italy. These new routes helped it position itself as a major regional airliner.

In 2003, the country was renamed Serbia and Montenegro, and that same year the company was renamed Jat Airways. In 2006, Montenegro declared independence and Jat Airways became the flag carrier of Serbia. An aging fleet and lack of investment caused the company to become unprofitable. As a result, the Serbian government began looking for a strategic partner for the company.

Air Serbia implemented an extensive restructuring plan in mid-2017 that saw changes at all levels of the company to improve its performance. The goal was to focus on net profit, a new fare structure, new sales channels, and offer additional services that would increase efficiency. From May to June 2017, it retrofitted its Airbus A319 and A320 fleet with Recaro BL3520 seats to standardize its seating plan.

This resulted in a seat capacity increase of 12%. On 24 January 2018, the carrier announced it would introduce a new pricing model that would create four different fare types in an effort to unbundle its fares. Passengers can pick from four different fare types, with each fare type determining luggage allowance, priority boarding, fast track through the airport, travel date changes, and other entitlements. On 1 March 2018, Air Serbia opened the Elevate Deli & Bar service on its short and medium-haul flights to give passengers the option of purchasing food and drinks in flight.

This service replaced its previous inflight catering and offers one of two menus based on the length of service and type of aircraft operating the route. Inflight catering on its long-haul, transatlantic service remains unchanged, with passengers receiving a free meal.

In 2021 the company was awarded the Order of Karađorđe’s Star.

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