How do I complain to Citibank?

Contact Us immediately on 1800 267 2425 (India toll-free) or +91 22 4955 2425 or +91 44 6698 2136 (local dialing) to log a complaint or block your card in any of the following scenarios: You have lost your Citibank Bank Debit / Credit Card.

How can I contact Citibank through email?

Still not satisfied?

1. E-mail. contact@bankingombuds.ca.
2. Mail. ADR Chambers Banking Ombudsman. P.O. Box 1006 31 Adelaide Street East Toronto, Ontario M5C2K4.
3. Fax. 1-877-803-5127.
4. Telephone. 1-800-941-3655.
5. Online. https://bankingombuds.ca/

Citibank Checking Accounts

Citi offers a variety of checking account options, ranging from basic digital accounts to high-yield interest checking. There are also several premium tiers available.

Citi Basic Banking

Best for Everyday Checking Needs

Key Features

• Multiple tiers of checking accounts available
• No minimum starting balance
• Earn interest on checking account balance

Get Details

Citi’s basic checking account, the aptly named Basic Banking Package, offers everything you’d expect from a standard checking account. It’s a no-frills option that makes a fantastic starter account.

Citi Basic Banking

Monthly fees

$12 (can be waived)

ATM fee

2.50 for non-Citi ATMs (can be waived if the account holder is over 62 years old)

Minimum starting balance

More About Citi Basic Checking

Citibank offers multiple checking account options. While you can open one up by itself, most of the Citi accounts make more sense when opened as part of a package. These packages include a linked savings account and a handful of other perks, and we recommend going this route if you choose to bank with Citi.

There are four Everyday Banking packages and three Premium Banking packages available.

Everyday Banking:

Premium Banking:

• Citi Priority Account Package
• Citigold® Account Package
• Citigold® Private Client

Most of the Citi checking account packages have a monthly fee, and in some cases, it’s rather steep. However, there’s nearly always a simple way to waive that fee. For example, the Basic Banking Package has a $12 monthly service fee, but you can waive it in a number of ways:

• Make one qualifying direct deposit and one qualifying bill payment each statement period.
• Maintain a combined average of $1,500 in eligible linked accounts.
• The first-listed account owner is over 62 years old.
• It’s a joint account that includes a minor.

Every account has at least one way to waive the monthly service fee, even if it’s just maintaining a certain minimum balance. That said, we’d still prefer no fees at all — which many of Citi’s competitors offer.

It’s also worth noting that the Access Account package doesn’t have an option for paper checks. If you need to write checks, you’ll have to go with a different Citibank account.

It’s also worth noting that while the featured Basic Banking checking account doesn’t earn interest, there are some interest checking accounts available with Citi. The Citibank Account Package offers interest checking with a 0.01% APY, while all the Premium Banking options offer an interest checking account with 0.03% APY. You can also opt for a “regular”, interest-free checking account if you prefer.

Speaking of all the account options — normally, we’re not a fan of too many choices. However, the various Citi checking accounts offer a reasonable progression from basic starter accounts through to the premium offerings, and it’s relatively clear when you’d choose which account. In this case, we’d actually say the variety works in Citi’s favor.

Citibank Savings Accounts

Unlike the checking account variety, Citi really only offers a single savings account option: Citi Accelerate Savings. However, this account is actually an outstanding option with a very competitive interest rate — you really don’t need much more.